Exco
Your AI operations analyst for supply chain teams.
When a shipment slips, your team spends hours stitching together TMS, WMS and OMS data before they know what’s at risk. Exco does it in seconds, then tells you exactly what to do next.
- SHP-48213Meridian Freight87High
- SHP-47990Kuehne Bulk61Med
- SHP-48102Nordic Lane28Low
Three places operations teams lose the day.
Cross-system triage takes hours
Teams stitch together TMS, WMS and OMS data by hand before they even understand what the problem is.
The window for a clean fix closes fast
By the time you know which customers are at risk, the best options are already off the table.
Every exception starts from scratch
Supplier escalations, customer updates, internal tasks: written by hand, every time, inconsistently.
One layer between your systems and the call you have to make.
Exco reads the same TMS, WMS and OMS data your team does, cross-references it in seconds, and turns it into a single ranked decision, not another dashboard to watch.
The cost of the status quo
The data to resolve most exceptions already exists. The time goes into finding it, reading it, and writing everything up by hand.
| Without Exco | With Exco |
|---|---|
| Manual triage across TMS, WMS and OMS | Cross-system impact analysis in seconds |
| Hours lost on every exception | Every exception ranked by risk |
| Reactive decisions, made too late | One-click drafts for supplier, customer and team |
| Customer comms written from scratch, inconsistently | A full audit trail by default |
| No live visibility for managers | Manager visibility without a status meeting |
From raw exports to a decision, in four steps.
Upload your data
Shipment exports, inventory levels, customer orders, supplier info. No ERP integration required. A CSV gets you started today.
Exco cross-references everything
All four sources run against each other automatically: delays, stock levels, order commitments and supplier reliability, computed in real time.
Exceptions surface ranked by risk
Each issue is scored on delay severity, stockout risk, financial exposure and supplier history. You always know what to work on first.
Act from a single screen
A plain-language explanation of what happened, plus one-click drafts for supplier, customer and team. You review and approve. Nothing sends on its own.
This is the screen your team works from.
Every exception lands as one card: what happened, what it puts at risk, and the drafts to resolve it. Your team reviews, edits and approves.
A risk score you can trust
Scored on delay severity, stockout risk, financial exposure and supplier history, so the worst problem is always at the top.
Exposure in euros, not vibes
Revenue at risk and affected orders are computed from your own data, so the stakes are concrete.
Drafts ready for every channel
Supplier escalation, customer update, internal task. Written, waiting, and never sent without you.
- Revenue exposure
- € 142,000
- Affected orders
- 23
- Delay
- 4 days
Rotterdam port congestion pushed ETA past 3 customer SLAs. Rerouting via Antwerp recovers 2 days and clears the highest-value order.
Nothing sends without your approval
Built for the people who carry the exceptions.
Logistics Operator / Supply Chain Manager
You triage exceptions every day. Exco cuts your triage time from hours to minutes and leaves a clean audit trail, without the admin.
Supply Chain Director / VP
You answer for on-time delivery and revenue exposure. Exco shows every open risk and the action already taken on it, without a status meeting.
When the problem is bigger than the product.
If your operational complexity runs further than what Exco covers, or your industry isn’t logistics, we build custom systems on the same foundation. Many of our best custom engagements start as Exco conversations that grew.
What buyers ask about Exco
An AI operations analyst does the cross-system triage an operations team does by hand. Exco reads your TMS, WMS and OMS data, cross-references it in seconds, ranks each exception by risk, and drafts the resulting communications for a person to review and approve.
- What is an AI operations analyst?
- An AI operations analyst is a tool that does the cross-system triage an operations team does by hand. Exco reads TMS, WMS and OMS data, cross-references it in seconds, ranks exceptions by risk, and drafts the supplier, customer and internal communications for a person to review and approve.
- Does Exco need an ERP or TMS integration to start?
- No. Exco starts from a CSV export of your shipment, inventory, order and supplier data. There is no integration project to begin. Most teams see their first risk-ranked result within 24 hours.
- How is Exco different from a control tower or dashboard?
- A dashboard or control tower shows you what is happening; Exco tells you what to do about it. It ranks each exception by delay severity, stockout risk, financial exposure and supplier history, then drafts the communications to resolve it. That’s analysis and action, not just visibility.
- How does Exco rank exceptions by risk?
- Every exception is scored on four factors: delay severity, stockout risk, financial exposure, and supplier history. The most consequential issues surface first, so the team works the highest-impact problems instead of whatever shouted loudest.
- Does Exco send anything without approval?
- No. Exco is human-in-the-loop: it drafts supplier, customer and internal messages, but nothing is sent without a person approving it, and every action is kept in a full audit trail by default.
- Who is Exco for?
- Exco is built for supply chain and logistics operations teams: operators, supply chain managers and directors running high-volume, many-supplier operations where exceptions happen daily.
- Can Exco handle operations outside logistics?
- Exco is focused on supply chain and logistics. For operational teams whose complexity runs past Exco, or whose industry is outside logistics, With Synapse builds bespoke AI systems on the same foundation.
Stop finding out too late.
Exco is built for teams managing high volumes of shipments, many suppliers, and daily exceptions. If that’s you, let’s talk.
Or email us directly at hello@withsynapse.com